Refund policy
LAKHASWAD — RETURN & REFUND POLICY
Last updated: September 4, 2026
At LakhaSwad, we carefully prepare and pack every order to help ensure that your product reaches you safely and in good condition.
1. 7-Day Return Policy
We offer a 7-day return/replacement window for eligible orders.
If you receive a product that is damaged, defective, tampered with, or different from what you ordered, please contact us within 7 days of receiving your order.
For food products, returns are subject to verification and the condition of the product.
2. How to Request a Return or Replacement
To request a return or replacement, please contact us at:
Please provide:
- Your order number
- Your name and contact details
- Clear photographs of the product
- Clear photographs of the packaging
- A short description of the issue
For damaged or tampered packages, photographs/videos of the package at the time of delivery may also help us evaluate the issue.
Please do not send the product back without contacting us first. We will provide further instructions after reviewing your request.
3. Damaged, Defective or Incorrect Orders
Please inspect your order when you receive it.
If your order arrives damaged, defective, tampered with, or you receive the wrong product, please contact us as soon as possible and within 7 days of delivery.
After reviewing the issue, we may offer an appropriate resolution, which may include:
- Replacement of the product, or
- Refund of the eligible order amount.
The final resolution will depend on the nature of the issue and our verification.
4. Food Products & Non-Returnable Items
Because LakhaSwad products are food items, we do not accept returns of products that have been opened, consumed or used, except where the product is damaged, defective, tampered with, or incorrectly delivered.
Products that have been opened or consumed without an eligible product issue are not eligible for return or refund.
5. Refunds
If your refund is approved, the refund will be processed to the original payment method, subject to the applicable payment provider and banking timelines.
Once the refund has been initiated, the time taken for the amount to appear in your account may vary depending on your bank or payment provider.
6. Exchanges / Replacements
If you receive a damaged, defective, tampered or incorrect product, we may provide a replacement after reviewing your request.
If a replacement is approved, we will provide further instructions regarding the replacement process.
7. Order Cancellation
If you need to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or dispatched, cancellation may no longer be possible.
8. Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: lakhaswad@gmail.com
LakhaSwad
Rishikesh, Uttarakhand, India
