Privacy policy

PRIVACY POLICY

Last updated: September 4, 2026

LakhaSwad operates this store and website, including all related information, content, features, tools, products and services, to provide you with a convenient and secure shopping experience.

LakhaSwad is powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, process, store and disclose your personal information when you visit our website, use our services, place an order, make a purchase, contact us, or otherwise interact with LakhaSwad.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Contact Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Phone number
  • Email address

Order & Transaction Information

When you place an order, we may collect information relating to:

  • Products purchased
  • Order details
  • Transaction details
  • Billing information
  • Shipping information
  • Delivery information
  • Returns, refunds or cancellations

Payment Information

Payments may be processed through third-party payment providers. We may receive information relating to payment confirmation and transaction status.

We do not intend to store your complete credit card, debit card or banking credentials on our own systems. Payment information may be collected and processed by the relevant payment provider according to its own privacy policy and security practices.

Communications

If you contact us through email, contact forms, WhatsApp, phone or other communication channels, we may collect the information you provide, including the contents of your communication.

Device & Usage Information

When you visit our website, certain information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Pages viewed
  • Website interactions
  • Date and time of visits

We may collect this information through cookies and similar technologies.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order or contact us
  • When you create or use an account
  • Automatically when you browse our website
  • Through cookies and similar technologies
  • Through Shopify and other service providers that support our store
  • Through third-party services or partners where permitted by applicable law

3. How We Use Your Personal Information

We may use your information to:

Process & Fulfill Orders

  • Process your orders
  • Confirm purchases
  • Process payments
  • Arrange shipping and delivery
  • Provide order updates
  • Handle returns, refunds and cancellations

Provide Customer Support

We may use your information to respond to questions, resolve issues and provide assistance relating to your orders or products.

Improve Our Website

We may use information about website usage to understand how customers interact with our store and to improve our website, products and shopping experience.

Marketing & Advertising

Where permitted by applicable law and your preferences, we may use your information to send promotional communications or display advertisements relating to LakhaSwad products and services.

You may opt out of promotional communications where an unsubscribe option is provided.

Security & Fraud Prevention

We may use information to help protect our website, customers and business against fraudulent, unauthorized, illegal or harmful activity.

Legal & Compliance Purposes

We may use or disclose information when necessary to comply with applicable laws, regulations, legal processes or valid governmental requests.

4. How We Share Personal Information

We may share personal information with service providers and third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify
  • Payment processors
  • Shipping and courier providers
  • Technology and IT service providers
  • Website analytics providers
  • Customer support providers
  • Marketing and advertising service providers
  • Other service providers that help us operate our business

We may also disclose information when required by law or when necessary to protect our legal rights, customers, business or services.

We do not sell your personal information as a standalone product.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store, process and manage orders, and provide related services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating our store.

For information about how Shopify handles personal information, please review Shopify's privacy policies.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Support analytics
  • Support relevant advertising where applicable

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Third-Party Websites & Links

Our website may contain links to third-party websites, platforms or services.

If you visit a third-party website through one of these links, that website will have its own privacy policy and terms.

LakhaSwad is not responsible for the privacy, security or practices of third-party websites that we do not control.

8. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our products and services
  • Maintaining order and transaction records
  • Customer support
  • Business and accounting requirements
  • Legal and regulatory obligations
  • Resolving disputes
  • Enforcing our agreements and policies

The actual retention period may vary depending on the type of information and the reason it was collected.

10. Your Rights & Choices

Depending on applicable law, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of certain information
  • Managing marketing and communication preferences
  • Raising concerns regarding how your information is handled

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

12. International Data Transfers

Some of our service providers, including technology providers, payment providers or other partners, may process or store information outside India.

Where required, we will take appropriate steps in accordance with applicable law when personal information is transferred or processed across borders.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

14. Complaints & Privacy Concerns

If you have a question, concern or complaint regarding how we handle your personal information, please contact us.

We will review your concern and respond as appropriate under applicable law.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:

LakhaSwad
Email: lakhaswad@gmail.com
Phone: +91 92598 40626
Address: Ugrasen Nagar, Kale Ki Dhal, Rishikesh, Uttarakhand – 249202, India